Development Officer, Prospect Research & Management - Kids Help Phone

Job Title:

Department:

Philanthropy

Reports To:

Senior Director, Advancement Strategy & Donor Experience

Salary Range:

$61,500 - $72,300 annually

Job Type:

Full-Time, Permanent, Hybrid,  2-3 office days per week,

Location:

Toronto, Ontario

Posting Close Date

April 4, 2024 

Hi there, 

We’re so glad you found us. 

It is an exciting time at Kids Help Phone. We are on a transformational journey, one that will reshape the landscape of youth mental health in Canada. 

In March of 2023, we launched Feel Out Loud, a historic, national movement anchored by a fundraising campaign with a goal of raising $300 million to reach young people in every corner of Canada by 2024 by expanding access to e-mental health services. 

We’re adding to our innovative team who will help fuel this mission. If the thought of making a positive impact on the mental health of young people in Canada inspires you, this could be for you. 

First, here’s a bit about our story:

Kids Help Phone is Canada's only free, 24/7 service offering professional counselling, information, referrals, and texting support for young people in both English and French. We provide life-changing support to youth millions of times each year (over 4.1 million in 2022 alone). 

We began in 1989 as a unique telephone counselling service, and for 34 years, we’ve evolved our response and innovated our offerings and technology to stay relevant to youth, recognizing the complexity of issues they face.

 Today, Kids Help Phone has become more essential than ever before. So has our goal of transforming to meet the needs of young people in Canada. As a part of our strategic objective of maximizing access, we’re committed now more than ever to reaching more people in every corner of Canada.   

Do you want to join our journey and make a meaningful impact?

Unlock your potential. Carve out a career as unique as yourself. Grow with us. 

The Opportunity

Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically-driven world?

You have an understanding of how research and analysis works to advance fundraising strategies. You are a naturally inquisitive with strong attention to detail. Ideally, you have a background in prospect research and are able to combine strong database abilities with effective prospect management practices to enable our mission and vision for youth mental health. 

The Position:

The Development Officer, Prospect Research & Management (DO) is responsible for providing research, analysis and data management support to staff and volunteers engaging in fundraising activities. As a member of the Advancement Department, the Officer will provide expertise in aligning research and prospect management strategies to Kids Help Phone’s strategic goals and operating plan – delivering prioritized, high quality, accurate and timely prospect research to build Kids Help Phone’s supporter base, increasing not only quantity of the prospect pipeline but also the quality of the organization’s prospects and data. The DO is responsible for the accurate information flow to and from fundraising staff and to ensure the integrity of prospect data and reports in Raiser’s Edge. 

This role will be a critical position in the largest fundraising campaign of its kind for youth mental health in Canada’s history and in supporting key strategies contributing to KHP’s long-term financial success after this campaign. 

What You’ll Do

• Produces in-depth, well-written reports and profiles on prospects and donors by synthesizing and analyzing information obtained from internal and external sources
• Develop and implement proactive prospecting methodologies to identify and qualify potential supporters and track status and insights internally
• Using a broad spectrum of prospect sources – including existing donors and volunteer-identified prospects – research, organize, and evaluate financial capacity, ability to give, willingness to give, charitable interests, and connection to the organization’s priorities
• Provide insights, recommendations and identify areas of greatest opportunity to grow prospect pipeline in support of completion of campaign and long-term strategic goals
• Collaborate with Advancement Team to develop prospect portfolios and conduct regular reviews to ensure portfolios meet team and individual goals
• Collaborate with Advancement Team to manage, store, maintain and enhance prospect-related data, ensuring there is broad adoption of prospect management strategies, prospect clearance, and pipeline entry protocols
• Ensure a high level of data quality and data timeliness in Raiser’s Edge through accurate data entry and maintenance
• Conduct ongoing media scanning to monitor relevant news, people, events, issues, trends that impact fundraising strategies and provide suggested action items for follow-up and to move prospect relationships forward
• Collaborate with Advancement Operations and internal stakeholders to provide a seamless and effective Raiser’s Edge experience, including training, documenting, and internally championing the system’s use 
• Review, maintain and make recommendations on prospect research tools, subscriptions and services
• Maintain an awareness of best practices in prospect research, management and pipeline development through ongoing professional development and networking 

What You’ll Need

• 1 to 3 years of experience in a fundraising role, ideally with a focus on prospect research and prospect management (experience in a campaign environment is an asset)
• Post-secondary degree, preferably in Library and Information Science, or acceptable equivalent education or training 
• Demonstrated strong project management and problem-solving abilities
• Demonstrated ability to work independently, manage multiple tasks effectively and efficiently, superior organizational skills and attention to detail, ability to work under deadline
• Interpersonal skills that support research outcomes being adopted and effective decision making by stakeholders
• Ability to handle sensitive and confidential information with discretion  
• Proficiency with Raiser's Edge or other fundraising database, including database management, data mining and analysis and report generation
• Microsoft Outlook, Word, Excel, and experience searching the Internet and online databases such as SEDAR and SEDI, CRA Charities, iWave, and CharityCAN 
• Understanding of Canadian business landscape, financials and corporate annual reports 
• Fluency in French an asset
• APRA membership an asset 

You’ll already have the following

• A passion and curiosity for solving analytical problems using quantitative approaches
• Excellent written and oral communications skills
• Commitment to the vision and goals of the organization 

Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At Kids Help Phone we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.

Why Kids Help Phone?

• Meaningful opportunities to make an impact
• Modern, collaborative space and an environment where you are valued and appreciated
• Employee Wellness programs
• Extensive medical, dental and optical coverage
• Work/life balance and flexibility
• We take great pride in our first-class team and culture. Open-door approach at all levels
• Rapidly growing organization with a focus on continuous innovation
• Real-time coaching and feedback, growth opportunities, and a supportive and collaborative team

To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history: 

• The Feel Out Loud Campaign Cabinet – a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada 
  • https://kidshelpphone.ca/unlockhope/campaign-cabinet/ 
• What I Wouldn’t Do (North Star Calling), a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.

Join us!  

Visit our careers page and apply now!

For more information about Kids Help Phone, please visit our website: https://kidshelpphone.ca/ 

Accredited member, Imagine Canada Standards Program. 

The Small Print: 

Accommodation Statement:

Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position.  

The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check. 

Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.): 

Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.  

We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people.   

Message to Agencies:

Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to Kids Help Phone is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.

Benefits:

• Accidental Death Insurance
• Hybrid Work Model
• Life Insurance
• Wellness Programs
• Flextime
• Employee Assistance Program

• Health Care
• Dental Care
• Vision Care
• RRSP Matching
• Emergency Travel Assistance